Customer Experience
Commitment to Quality
Quality is the bedrock upon which all other forms of business excellence are based. Empowering our teams with the appropriate tools to design quality into the processes and having a robust system for closing out issues/concerns, and fostering a ‘stop it, fix it’ mindset, are just a few of the methods we work with you to implement.
Service Level improvement
As customers, we all want the things we buy to be delivered when we want them. Negotiating away from this ideal in terms of new due dates, partial shipments, and even supplying early, are all compromises that affect reputation and build in cost.
We work with you to build your operations flexibility, shorten lead-times, optimise your inventory profile, and reduce facility downtime, so that your customer commitments have a better chance of being met.
Every time.
Value Management
Value means different things to different audiences. For us, value is a fine blend of three inputs: Quality, Functionality and Cost. Optimising these to suit your market puts you ahead of your competition.
We work with you from product design to order delivery in order to maximise the balance between these three elements.
The other two areas where we can bring the highest influence are as follows: Operations and Supply Chain & Financial and Cost Improvement.