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Privacy Policy

Last updated: 18 December 2025

Commence Marketing Limited is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Commence Marketing Limited
4 & 4a Hall Square
Boroughbridge
York
YO51 9AN

Email: piers@commencegroup.co.uk
Phone: 01423 322110

Commence Marketing Limited is the data controller responsible for your personal data.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data, including:

  • Identity Data – name, title
  • Contact Data – email address, telephone number, postal address
  • Technical Data – IP address, browser type and version, operating system, device information
  • Usage Data – information about how you use our website and services
  • Marketing & Communications Data – your preferences in receiving marketing from us

We do not collect special category (sensitive) personal data unless it is strictly necessary and you have given explicit consent.

3. How We Use Your Personal Data

We only use your personal data when the law allows us to. Common uses include:

  • Registering you as a user of our services
  • Providing, managing, and improving our services
  • Responding to enquiries and providing customer support
  • Analysing website usage to improve performance and user experience
  • Sending marketing communications where you have opted in
  • Complying with legal or regulatory obligations

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Consent – where you have given clear consent (e.g. marketing communications)
  • Contract – where processing is necessary to fulfil a contract with you
  • Legal Obligation – where required to comply with the law
  • Legitimate Interests – where necessary for our business and your rights are not overridden

5. If You Fail to Provide Personal Data

Where we need to collect personal data by law or to perform a contract with you, and you do not provide that data, we may be unable to provide the requested service or enter into a contract with you.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies.

  • Essential cookies are required for the website to function correctly
  • Non-essential cookies (such as analytics cookies) help us understand how visitors use our website

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can withdraw your consent at any time through your browser settings or our cookie controls.

Cookies do not contain sensitive information such as payment details.

7. Sharing Your Personal Data

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Website hosting and IT service providers
  • Analytics providers
  • Email and marketing platforms
  • Professional advisers such as lawyers, auditors, and insurers
  • Regulators or authorities where legally required

All third parties are required to protect your data and process it in accordance with UK GDPR.

8. International Transfers

Some of our service providers may be based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • International Data Transfer Agreements (IDTAs) or equivalent safeguards

9. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data, including:

  • Access controls and authentication
  • Secure servers and systems
  • Encryption where appropriate
  • Staff confidentiality obligations

While we take reasonable steps to protect your data, no online transmission is completely secure.

10. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected:

  • Enquiry data: up to 12 months
  • Client data: for the duration of the contract and up to 6 years afterwards for legal and accounting purposes
  • Marketing data: until you unsubscribe or withdraw consent
  • Analytics data: up to 26 months

We regularly review and securely delete or anonymise data that is no longer required.

11. Your Legal Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict how we process your data
  • Object to processing based on legitimate interests or direct marketing
  • Request transfer of your data to another provider (data portability)
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact:
???? piers@commencegroup.co.uk

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.